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9 hours ago

Bryan discovers world
I tried the ₹375 mutton Biryani in Bangalore, India ... See MoreSee Less
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9 hours ago

Bryan discovers world
A fancy cafe in India ... See MoreSee Less
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10 hours ago

Bryan discovers world
How much money is your business losing without you even knowing it?This afternoon, I stopped at Divino Mauritius in La Croisette for a quick beer and a snack before heading home.I've been there many times before, and it's always been a pleasant place to stop.Today, I sat for over 10 minutes without a single staff member even approaching me. Nobody brought me a menu, acknowledged that I was there, or offered to take my order.Eventually, I gave up and left.On my way out, I passed three staff members wearing Divino T-shirts, all on their phones. I told them I'd been waiting over 10 minutes without being served.The manager appeared and invited me to come back and sit down.Sorry, too late. I'd already decided to leave.And here's why I think this matters beyond one disappointing experience.Mauritius is an expensive destination. Having travelled extensively, I've experienced wonderful hospitality in countries where food and drinks cost considerably less.If Mauritius wants to remain competitive, good service needs to justify those higher prices.Divino was fairly busy today. Perhaps losing one customer doesn't seem particularly important.But how many customers quietly walk away without complaining? How many don't return? How many potential sales are lost because nobody is paying attention?Being busy can hide bad management.And when business slows down, those missed opportunities start to matter.The lesson for any business owner is simple:You don't always need more customers to increase your revenue. Sometimes you just need to lDivinoter the customers you've already got.Divino I hope you take this as constructive feedback. I genuinely wanted to spend money at your establishment today.Unfortunately, nobody gave me the opportunity. ... See MoreSee Less
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