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9 hours ago
I tried the ₹375 mutton Biryani in Bangalore, India
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I tried the ₹375 mutton Biryani in Bangalore, India
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Biryani from just ₹99 in Bangalore, India? When I spotted the offer...9 hours ago
A fancy cafe in India
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A fancy café in Bangalore, India? I certainly wasn't expecting this...10 hours ago
How much money is your business losing without you even knowing it?![]()
This afternoon, I stopped at Divino Mauritius in La Croisette for a quick beer and a snack before heading home.![]()
I've been there many times before, and it's always been a pleasant place to stop.![]()
Today, I sat for over 10 minutes without a single staff member even approaching me. Nobody brought me a menu, acknowledged that I was there, or offered to take my order.![]()
Eventually, I gave up and left.![]()
On my way out, I passed three staff members wearing Divino T-shirts, all on their phones. I told them I'd been waiting over 10 minutes without being served.![]()
The manager appeared and invited me to come back and sit down.![]()
Sorry, too late. I'd already decided to leave.![]()
And here's why I think this matters beyond one disappointing experience.![]()
Mauritius is an expensive destination. Having travelled extensively, I've experienced wonderful hospitality in countries where food and drinks cost considerably less.![]()
If Mauritius wants to remain competitive, good service needs to justify those higher prices.![]()
Divino was fairly busy today. Perhaps losing one customer doesn't seem particularly important.![]()
But how many customers quietly walk away without complaining? How many don't return? How many potential sales are lost because nobody is paying attention?![]()
Being busy can hide bad management.![]()
And when business slows down, those missed opportunities start to matter.![]()
The lesson for any business owner is simple:![]()
You don't always need more customers to increase your revenue. Sometimes you just need to lDivinoter the customers you've already got.![]()
Divino I hope you take this as constructive feedback. I genuinely wanted to spend money at your establishment today.![]()
Unfortunately, nobody gave me the opportunity.
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